Maintenance and Support

notebook repair by support plan technician

Support Plans

Businesses that depend on their computers and networks know that downtime means lost productivity and lost profits. Get the peace of mind of knowing that with one call, your problem will be taken care of quickly and expertly. We can customize a maintenance and support plan so you can plan your budget and fix your costs.

TTI offers Maintenance Agreements, the ability to purchase Discount Blocks of Time, and time and material maintenance.

Maintenance Agreements

  • Guaranteed ten minute phone response for network down situations.
  • Guaranteed phone response within one hour for workstation problems.
  • Guaranteed technician on-site within four hours for network down situations.
  • Guaranteed technician on-site within eight hour for workstation problem.
  • All parts, travel, labor, and overnight shipping of parts is covered.
  • Annual preventative maintenance visits to ensure maximum uptime.
  • Allows you to budget for and fix your costs for maintenance

Discount Blocks of Time…

  • Many clients do not need the level of coverage delivered by a maintenance agreement, but prefer to buy a “discount” block of labor hours.
  • Customers buy a block of labor hours at discounted rate. As the amount of hours purchased increases, so does the discount.
  • Discount Blocks allow the client to budget for maintenance that they know they are going use and purchase those hours at reduced rate.

Break/Fix Server and Desktop Maintenance

If your server goes down at a critical time, and you don’t have a maintenance agreement, what will you do? Do you have a workstation or desktop computer that is down or not working properly? We can troubleshoot and repair that machine on your site. We offer fast response times and emergency, after business hours and weekend service. We monitor our business voice mail systems 24 hours a day, 7 days a week.

Site Surveying and Reporting

What does your network topology look like on paper? If you had a network down problem, could you explain to a technician, how your network is built to facilitate quick troubleshooting and repair?  We can document your network topology in schematic diagram form. Once you have a diagram of your network, planning, troubleshooting and upgrading of your installation becomes much easier. We can also provide site, power and environmental surveying services to make sure that your present or future site provides an environment for your data center that ensures maximum uptime.

Computer and Network Cabling

We can perform cable installations for new construction or existing installations. We have experience with many types of wire management and termination equipment and techniques that will make your installation a “talking point” rather than an eyesore.